Privacy Policy

At merewell, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or engage with our telehealth services.

1. Information We Collect
We may collect personal and health-related information that you voluntarily provide to us through forms, appointment scheduling, email, or other interactions. This includes:

  • Name, contact details, and date of birth

  • Medical history, symptoms, and treatment plans

  • Insurance and billing information

  • Technical data such as IP address, browser type, and usage data (through cookies or similar technologies)

2. Use of Your Information
Your information is used to:

  • Provide and improve our healthcare services

  • Communicate with you regarding your care

  • Comply with legal and regulatory requirements

  • Analyze and enhance our website's performance and user experience

3. Sharing of Information
We do not sell your personal information. Your data may be shared with:

  • Licensed healthcare providers involved in your care

  • Technology partners who help us deliver services (e.g., secure video platforms, EHR systems)

  • Regulatory or legal authorities, if required by law

All third parties are required to maintain the confidentiality and security of your information, and any sharing is done in compliance with HIPAA regulations.

4. Data Security
We use industry-standard security protocols and HIPAA-compliant systems to protect your data from unauthorized access, use, or disclosure.

5. Cookies and Tracking Technologies
Our website may use cookies or other tracking tools to enhance user experience, analyze traffic, and support website functionality. You can choose to disable cookies through your browser settings.

6. Your Rights
You have the right to:

  • Access, correct, or delete your personal data

  • Request a copy of your medical records

  • Withdraw consent to data processing or telehealth services

To exercise your rights or for privacy-related concerns, contact us at: hello@merewell.net

7. Children’s Privacy
We do not knowingly collect data from children under the age of 13 without parental or guardian consent.

8. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

Effective Date: April 16, 2025